FAQ
New Website Questions
With the new website will I lose my rewards points?
No, you won't lose them, but you will need to create a new account with the same email to access them. Once you create the new account, click on the Rewards Program button in the lower left of the website to earn, view and redeem your points.
Why can't I use my rewards points?
You cannot use rewards points in addition to any other subscription, promotion, or discount we are currently running. For example, if we are running a site-wide 20% off sale, you would not be able to use your rewards points on top of the 20% off sale. You could instead pick to either use your rewards points, or claim the discount.
Only one rewards points coupon can be used per order. Rewards points will expire after one year, so be sure to cash in ASAP! Contact our customer service team if you have any questions.
Will my Shave Plan subscription continue on the new site?
Unfortunately, no. You will need to create a new account and subscription. Simply go to the HeadBlade shop, add the items you want to subscribe to, as well as the frequency of delivery and checkout. If you have any saved points, use your original email that was associated with your HeadBlade.com account to access them.
When I create a new subscription, can I delay my first shipment?
No. The new system requires that an order will need to be processed to ship when you create your subscription on the new website. However, after the new shipment, you will be able to change delivery dates as needed.
Product Information
Which HeadBlade should I buy?
If you are new to HeadBlade, we highly recommend the HeadBlade MOTO. The MOTO takes our patented suspension and fingertip control to a whole new level! The unique design of the MOTO allows the razor blade to pivot up and down (following the contour of the scalp) while the body can lean side to side, just like MOTO GP racer! The dual-active suspension MOTO Razor System uses the same HB4 Refill Blade Cartridges favored by ATX users! With the MOTO there’s no learning curve, so no worries if you’re switching over from a traditional razor handle. You can also use it to shave your face and body!
What is the difference between the S4 MOTO and HeadBlade MOTO
S4 stands for Stainless Steel Signature Series, and is our limited edition luxury line of razors. Functionally, the S4 MOTO works like the standard MOTO with a few important differences. The S4 MOTO is produced from stainless steel and comes loaded with the HB6 refill blade. It also includes an extra HB6 adaptor as well as three additional HB6 refill cartridges. Since the S4 MOTO is made of high quality stainless steel, it feels heavier and more substantial in your hand and offers the ultimate HeadBlade experience!
How long do the blades last?
Blade life depends on your hair type,, thickness, length, and how often you shave. The HB4 and HB6 blades should last 6-10 shaves per cartridge. Remember, these are rough estimates and your mileage will vary.
To help your blades last longer, we encourage you to wash them clean and allow them to dry. We once talked to a guy who used the same cartridge for 2 months…don’t be that guy. A new blade will always give you the best shave.
How do I change the blades?
ATX Video: ATX w/ HB4
Sport Video: Sport w/ HB3
Video: Sport w/ HB4
What blades can I use?
Moto and ATX: Comes standard with our HB4 blade cartridge installed and ready to use. Our HB6 blades also work great on both models.
Moto S4 and Lunar Eclipse: Comes standard with the HB6 Blades. Our HB4 blades also work great.
Sport and Classic: We no longer carry these models, but if you happen to have one the HB2 blades will work great with your razor.
HB3: We no longer carry the HB3 blade and have re-introduced the original HB2 blades. This is due to a component issue with the HB3; we apologize for the discontinuance.
Shipping & Order Questions
Do you ship outside the US? Do you ship to APO addresses outside the US?
Yes. We ship to Canada, Europe, Asia and many other areas using standard international shipping. Taxes and duties vary by country. You may be responsible for additional fees not included in the shipping charges. Please research the taxes, duties and fees charged by your country before placing your order.
For APO Addresses:
We ship to APO/FPO addresses using USPS Priority Mail. Enter APO/FPO in the “City” field, AE/AP in the “State” field. The country should be “United States”, and the service should be domestic USPS.
Why was I charged for shipping?
Only domestic U.S. orders are eligible for free shipping when the order total is over $50 (after all promotions or discounts are applied). APO/FPO, Alaska, Hawaii, and Puerto Rico addresses are only eligible for free shipping on orders $100 and up. Canada addresses are excluded from any free shipping promotions.
What is your order cancelation policy?
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. If order has already shipped, shipping cannot be refunded.
If you would like to cancel your subscription, you must cancel before the renewal date has passed. Once the subscription order has shipped, it can no longer be canceled and must be returned for a refund. Shipping charges are non-refundable.
What is your return/exchange policy?
We offer a 30 day no-questions-asked satisfaction guarantee. If you are unhappy with your purchase for any reason, please contact us to arrange a return or exchange. Please note we are unable to offer return labels for returns/exchanges, and cannot refund shipping charges. Call Toll Free: 877-427-2067 or email us at info@headblade.com.
What forms of payment do you accept?
We accept PayPal, Google Pay, Shop Pay, Venmo, or credit card payments including Visa, MasterCard, American Express & Discover.
Where can I buy HeadBlade products?
In the US, the best and most economical place to buy is on HeadBlade.com, but you can also get HeadBlade on Amazon.com and at select online retailers.
Internationally, check out our list of international distributors around the world: HeadBlade International
How long will it take to get my order?
All orders are shipped from HeadBlade headquarters in Oceanside, California. Orders are shipped within 2 business days after they're received. Orders are shipped Monday through Friday except for National Holidays. Our standard shipping is 2 to 7 days.
Need it faster? We also offer express shipping methods USPS Priority & FedEx 2Day®. Express orders will be shipped the same business day if the order is made before 12:00 pm PST. All other orders will be shipped the same business day if the order is made before 2:00 pm PST.
International delivery times vary by location, mail service and customs. Typical international delivery time is 10-15 business days.
My order is missing. What should I do?
If your order hasn't arrived within 7 days, reach out to our customer service team at info@headblade.com or call us toll free at: 1.877.427.2067 or 310.842.7630 if you're outside the United States.
Please note that it is your responsibility to ensure that the shipping address is listed correctly on your order. Once the order has been shipped, we cannot modify or cancel the order.
Shave Plan Questions
How do Shave Plans work?
Our Shave Plan allows you to customize a selection of products, delivered to your door when you want them. Every shave plan starts with blades. Choose the blades you want, select your quantity and delivery interval (30, 60 or 90 days).
You’ll receive an email notification before your order ships. You can always postpone, change or cancel your plan at any time. Shave plans must include blades; creams-only plans are not available at this time.
What Shave Plan should I get?
Any plan your heart desires! HeadBlade Shave Plans are completely customizable and a la carte. Choose any amount or combination of blades and HeadSlick, HeadShed, ClearHead, or HeadLube you want.
Can I change or cancel my Shave Plan?
Yes. You can change your shipment date, order quantities and even cancel your Shave Plan from your customer account. If you want to add a product, please contact us by email or phone, we’re happy to help.
Are blades required to be in my Shave Plan?
Yes (for now). Every great shave starts with a great blade. Shave Plans not including blades are not available at this time.
Do I need a HeadBlade account to sign up for a Shave Plan?
Yes. One-time purchases can be made at HeadBlade.com without signing up for a user account, but all Shave Plans must belong to a registered HeadBlade.com account. Choose your blades, then add any other products you want to add to your plan. Begin checkout, and after you enter your shipping address you’ll be prompted to create a HeadBlade account.
Do I get a free HeadBlade handle with a Shave Plan?
We want to keep you looking your best, and that means replacing your HeadBlade every so often. After every 12 Shave Plan orders you're eligible for a FREE HeadBlade handle of your choice (Moto or ATX). Just contact our customer service team with your account information, we'll verify your orders and take care of the rest!
I live outside the US. Can I sign up for a HeadBlade Shave Plan?
Not yet. Hopefully we’ll be able to offer Shave Plans for customers outside the US soon. Right now HeadBlade Shave Plans are only available for customers in the US.
Can I return or exchange an item from my Shave Plan?
Of course. Just contact HeadBlade customer service with your order information and we’ll provide further instructions. Unfortunately we’re unable to cover shipping costs for any returns or exchanges.
